Alva Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People received support from staff who were kind and caring. Staff spoke about their kind approach which included people in their care and support.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff were trained to promote dignity and respect in all interactions.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans included people’s personal preferences and staff respected people’s choices. One support worker said, “People are given choices by participating in care planning.” People and their representatives were involved in care planning and consent for care and information sharing was documented.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff knew people well so could easily identify when their needs had changed. Staff reacted swiftly to ensure people received appropriate support in a timely way.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. A staff handbook was in place setting out the expectations of the provider and support mechanisms in place. For example, a lone worker policy was in place to ensure staff working alone were supported. Staff had access to an out of hours manager who they could contact in an emergency.