Fountain Care Services Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager told us they carried out an assessment of people’s needs prior to the provision of care and records confirmed this. The assessment involved the person and their relatives where appropriate, so it captured what was important to them. The registered manager told us, “We first do a telephone call and arrange a face-to-face appointment. We ask them what they need and how we can provide this.”

Care plans and risk assessments were then developed by the registered manager based upon the assessment. We saw care plans in place which covered areas of need including, eating and drinking, communication and mobility.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider was able to provide evidence-based care and treatment. Policies were in line with national good practice and care was given in a person-centred way. This was in line with the persons wishes, and they were involved in their assessment of need.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff had access to the information they needed to appropriately assess, plan and deliver people’s care and support. A staff member told us, “We have the care plans and risk assessment, so I know what I need to do.”

Care records enabled staff to communicate well with each other and ensure continuity of care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff received training in how to meet and appropriately manage people’s health care needs and conditions, for example moving and handling, and first aid.

There was one person using the service at the time of inspection who received support with personal care. The provider had systems in place to support people to access health and social care services if required.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider had systems in place for monitoring the care provided. Daily records were kept of what support was provided on each shift, and these were reviewed by the registered manager. In addition, the registered manager remained actively involved in people’s care, regularly visiting people to monitor progress and ensure agreed outcomes were achieved.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People and relative told us they were involved in planning their care and support and were able to share their preferences for how they wished to receive care. Comments included, “Yes, we have a care plan.” Staff we spoke with said they always sought consent before providing care. They said people were encouraged to make their own choices and decisions about their care. At the time of this inspection, people using the service had capacity to make all decisions regarding their care. Staff completed training in Mental Capacity Act.