S-Rock Care Services Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Relatives told us staff were kind and caring. For example, one relative told us, “The staff are kind and uphold my [family member’s] dignity.”

Care plans were written in a way which promoted people’s dignity. A healthcare partner told us, “Introducing care can initially feel daunting for families, however [nominated individual’s] approach consistently puts their needs first and naturally builds a trusting relationship that helps put everyone at ease.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People had information in their care plans about their interests and things which were important to them. This included finer details such as, ‘I like to have a cup of tea before I get dressed’. Relatives told us staff had a good understanding of people’s social, cultural and religious needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Relatives told us staff supported people to have choice and control over their care. For example, one relative said, “[Person] has online access to her care plan. [They] like to control things so doesn’t want family to access this and the provider respects this.” People’s care plans contained guidance for staff to ensure they were supported to have as much control over their care as possible. Staff told us they promoted people’s independence. One staff member said, “I encourage clients to do as much as they can for themselves and support them where needed.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Relatives told us staff were responsive to people’s needs. For example, one relative said staff had noticed changes to a person’s health and acted promptly to ensure the person was safe. Care records demonstrated staff responded to people’s immediate needs.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they felt well supported by leaders. Comments included, “Yes, all staff members are helpful and supportive. Whenever I call them, they are ready to help”, and “My supervisor and manager are approachable in terms of any assistance for my job and welfare.” Leaders told us they promoted workforce wellbeing by utilising an ‘Employee assist programme’, by having regular check-ins with staff and through supervisions. The nominated individual said, “[Staff] know they can come to us; we’ve made the work like we are all doing things together. We listen to suggestions. They work more often with the clients, so we respect that. We do a lot of reflection where we check on their welfare and when we send payslips, we thank them for what they’ve done.”