- Care home
Egerton Manor Care Home
Report from 29 May 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 5 June to 10 June 2025. The service is a residential care home providing support to older people, younger adults, people living with dementia and people living with physical disabilities. At the time of this inspection, 40 people were being supported.
People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff carried out risk assessments and regularly reviewed these.
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity and understood and responded to their individual needs. People’s physical, mental and social needs were holistically assessed and met. Care and treatment were based on current best practice and delivered in a coordinated way with involvement from other relevant organisations.
There was an open and transparent culture within the management team with a clear focus on providing good care. People and those important to them were involved in planning their care, where possible. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly.
Staff described a positive and open culture where they felt supported and able to raise concerns or suggestions. The provider had effective quality assurance and governance arrangements, ensuring consistent oversight and high standards of care. Concerns and complaints were managed appropriately. The registered managers reviewed feedback for trends and shared learning across the team to improve service delivery.
People's experience of this service
We received positive feedback from people and their relatives regarding the quality of care provided. People told us they felt safe living at the location and relatives confirmed this. One person told us, “I am safe because the girls [staff] are always there for me. I am allowed to be me but not get into trouble. My room is lovely and its mine; the staff keep it nice for me. I have all my own bits and pieces. I don't wait for help, it’s there when I need it. I don't worry about my tablets [prescribed medicines], the girls [staff] do that.” A second person said, “I feel safe because there are staff and people I have got to know.”
People were treated with kindness and compassion. Staff protected people’s privacy and dignity and treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. A person told us, “I wasn't able to cope at home even with lots of help. The staff care for me so well and make me feel safe without being a nuisance. I have to be moved in a hoist, and I never feel unsafe. The staff know what they are doing; if I press my buzzer they come, and here [in the lounge] there is always staff with us. My room is lovely, and the girls [staff] keep it clean.”
People and relatives were involved in decisions about their care. Staff provided information people could understand. A relative told us, “[Person] came here last year, and I was made very welcome. All help and advice was given to me to help me make a decision on [person’s] care. [Person] is always safe because staff are always with [them]. There is always plenty of staff and they are well trained. You can always ask questions about [person] and [their] care. [Person] needs moving in a hoist and staff do this with such care and kindness. I have been here on many occasions when [person] is being moved. Medications are something the home deal with, but I am always kept informed of any changes.”
People knew how to give feedback and were confident the provider took it seriously and acted on it. A relative told us, “We have regular meetings at the home whether it’s one to one or group meetings to discuss food, care or any changes we feel that would improve the home. Our opinion is valued.”
The provider worked to eliminate discrimination and people received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care. A relative told us about a decision to relocate a person to a different location within the home, to better meet their needs. They said, “The home responded before any problems arose and they were continually responding to [person’s] needs. It is truly amazing how well [person] has improved; all down to good care and being flexible in the support [person] needed.”