Agincare Enable Hampshire

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Not rated

• Well-led

  Good

Our view of the service

We carried out this inspection from 2 to 22 October 2026. The service is a supported living service, providing support to people within their own homes, including people with a learning disability and autistic people. This was the first inspection of this service. There were 16 people in receipt of a regulated activity at the time of the inspection. We inspected all 33 quality statements.

The provider was highly motivated to maintain a high level of care to people. People were protected and kept safe.People’s health conditions and associated risks were assessed and managed safely. Staff received appropriate training and support. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. Medicines were stored, documented, and administered safely.

People’s needs were assessed and reviewed. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences.

There was a system in place for responding to concerns or complaints. A dedicated management team led the service which included a registered manager. Staff were able to raise concerns and told us managers were approachable and supportive.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.

People's experience of this service

We spoke with people and relatives and used observations to understand people’s experiences of care.

People told us they liked living in their homes, felt safe and were supported to make daily choices about their routines, clothing and activities. One person said, “I have staff to keep me safe. The staff are all nice.” People described being involved in reviewing their care, enjoying activities, holidays and community events, and receiving support to improve their health. One person was satisfied with how the service had responded to their complaint.

Relatives gave mixed feedback. They were generally positive about established staff teams, describing staff as kind, caring and knowledgeable about people’s individual needs. They valued continuity of care, and the positive relationships people had developed with staff. Relatives gave examples of people accessing healthcare, community activities, volunteering, holidays and outings.

However, some relatives said staffing shortages occasionally affected people’s opportunities to go out. They also raised concerns about cleanliness in some households and said some areas were cluttered, dusty or not cleaned beyond essential tasks.

Feedback about support to maintain healthy lifestyles was mixed. Relatives gave positive examples of people accessing healthcare and activities but raised concerns about diet, weight management, meal preparation and opportunities for exercise.

Some relatives also felt communication and management oversight could be more proactive. The registered manager was aware of this and was proactively working to make improvements.

Overall, relatives were positive about people’s relationships with established staff but identified areas where people’s experiences could be improved.