- Homecare service
Parry Healthcare Wiltshire
Assessment report published 30 July 2025
Contents
Ratings
Our view of the service
Date of assessment 5 June 2025. The service is a care at home service providing support to adults of all ages, people living with dementia, people with mental health challenges and people with sensory impairment. This is the first assessment since it registered with the Care Quality Commission (CQC) on 8 November 2023. Parry Healthcare limited Wiltshire supported 17 people with varied needs.
The provider had completed detailed care plans for people they supported. These care plans were person centred and contained details of people’s needs and preferences. People said they were supported kindly and listened to. Staff had received supervision and told us they felt supported by the provider. However, there were areas of governance that required improvement. We were not provided with the documents we requested in a timely manner and a number of records were not fully completed. This meant not all staff had a strong knowledge of the requirements of their role or the vision of the provider. Medicines were not recorded in line with national guidance.
We found a breach of regulation: good governance. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and or appeals have been concluded.
People's experience of this service
People and relatives shared mixed feedback about the service. Whilst people and their relatives felt people were safe overall, there were concerns about their support being late and at times staff not staying for the full time needed. Some people felt their support was rushed.
People told us that overall, communication with the managers was good. However, others had some concerns regarding time given by staff to enable people to communicate effectively and concerns that the service did not communicate with people when their support was delayed.
People told us staff were kind and caring. Comments about the staff included, 'They are very helpful' 'Staff treat me very kind’ and 'I am happy with the service I get.'.