Rise up Support for Living Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

A family member told us the registered manager and staff were caring. They said, “I think they are very polite and caring. My [relative] may not always be in the best frame of mind, but the carers are always very calm, patient and are always smiling.”

The registered manager told us how they ensured staff were caring and upheld the values of the organisation. They told us how they start by recruiting the right people with positive, caring attitudes and how through continued monitoring and support they ensured staff maintained a caring attitude to the person they cared for.

The provider treated people as individuals and made sure their care and support met the people’s needs and preferences. They took account of the people’s strengths and aspirations as well as their culture and unique backgrounds.

The provider’s care planning system had clear information about the life people had led. Care plans included information about what people had achieved in their life time and the things they were proud of.

The management and staff sought to put people they supported at the centre of their care and support. The management and staff met with people regularly which enabled the people to be in control of how their care and support was delivered. For example, things they discussed included changes to the way the person wanted the time of their care delivered and alterations adaptations to the layout of the care environment.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff told us about the importance of ensuring people remained as independent as possible whilst acknowledging at times they needed staff to do things for themselves. A staff member told us, “We help people maintain their independence but also make sure we know what the risks are. Such things like making a drink can be a risk as the person could burn themselves so at times we need to do this for them to make sure they are safe.”

Staff told us about how they offer people choice and the importance of people being given the time to do this. A staff member told us, “We make sure people choose the things they want, such as the clothes they want to wear for the day or the food they want to eat.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider constantly monitored people’s wellbeing and in addition knew them well which helped them to detect when their needs changed and when they might be in need of immediate medical attention.

The registered manager told us how they kept records of how people were after each day, monitoring important things such as what they ate and drank as well as how they appeared. They told us how they would discuss any changes to people’s health with them, their family and their manager and where required to so, liaise with GP or emergency services if required.

The provider cared about and promoted the wellbeing of their staff whilst supporting them and enabling them to deliver person-centred care.

The staff told us they could approach their manager at any time for support or advice, and they felt their manager would always listen.

The registered manager told us how they rewarded their staff for their work and positive contributions they made to the organisation. The registered manager told us how they issued good performance certificates, had a carer of the month scheme and issued high street vouchers as a token of appreciation and recognition for staff’s efforts in delivering high quality care.