- Care home
Park House
Assessment report published 12 May 2025
Contents
Ratings
Our view of the service
Date of Assessment: 21 and 22 January 2025. The service is a residential care home providing support to adults of all ages living with nursing needs, dementia, mental health conditions and physical disabilities. At the time of our inspection, the service was home to 56 people. Park House can accommodate a maximum of 68 people. People were not always fully protected and kept safe. The facilities and equipment failed to effectively meet people’s needs, were not always clean and well-maintained and risks from these had not always been mitigated. Medicines were not always stored safely although people received their medicines in a safe way as prescribed. People and their relatives were not always involved in assessments and reviews of their needs. Some of these care plans lacked specific details around faith, communication, and specific health needs. People were not always supported to eat and drink to stay healthy. The poor environment impacted on staff being able to provide effective support for people at mealtimes.
The management team investigated incidents to inform and improve service delivery. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain competence. The provider had a positive learning culture where people and their relatives could raise concerns. People were supported by a compassionate and knowledgeable management and staff team who showed kindness and empathy when engaging with people. The service worked effectively with external health and social care partners, to ensure people were able to access services when they needed them.
Staff made sure people were enabled to give informed consent and decisions were taken in people’s best interests where they did not have capacity. People were confident their privacy and dignity were being upheld.
People were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
We served warning notices to the provider of Park House on 23 January 2025 for failing to meet the regulations relating to safe care and treatment and good governance.
At this inspection, we found breaches of regulations related to safe care and treatment, medicines management, person-centred care and governance.
We have requested an action plan from the provider in response to the concerns found at this inspection.
People's experience of this service
People and relatives were not always positive about the quality of their care although people told us they felt safe with the staff team. Not all people and relatives had been fully involved in planning their care nor understood their care plans. People and relatives felt the environment needed improvement. One relative told us, “It’s very tired the décor, but my family member is happy.” People felt able to raise concerns, were confident action would be taken and improvements would be made. People knew staff and leaders well. People said they received care from knowledgeable staff who were kind and caring. People described how staff treated them kindly and made sure any personal care was delivered in a way which preserved their privacy and dignity. People told us they were able to participate in activities to keep themselves physically and mentally active. However, some people felt there could be more regular, tailored activities. Some people could not directly tell us about their experience. We used observations to assess whether they received good care. This approach showed people were listened to and staff interacted positively with them.