Millbrook Villas Dental Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We found this practice was providing effective care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Assessing needs is based on the latest evidence we assessed for the Effective key question.

The provider had systems to ensure that people who used the service received person-centred care and treatment, that was appropriate, met their needs and was reflective of their personal preferences. Preventive oral health care was encouraged.

Staff felt the practice supported them to develop and enabled them to take on responsibilities.

Staff kept up-to-date with current evidence-based practice, and had the skills, knowledge and experience to carry out their roles, however some further training was required.

The practice had systems for prescribing of medicines in line with current guidance. They carried out antimicrobial prescribing audits.

Patients were referred to primary and secondary care specialists for treatment the practice did not provide. This included referring patients with suspected cancer under the national faster diagnosis pathways.

We looked at a sample of patient care records. The information recorded in these patient care records did not always include enough detail to demonstrate effective conversations had been had during appointments. We discussed this with the clinicians, and they said they would take steps to improve this. We saw evidence the dentists justified, graded and reported on the radiographs they took.

Staff understood their responsibilities under the Mental Capacity Act 2005. Staff described how they involved patients’ relatives or carers when appropriate and made sure they had enough time to explain treatment options clearly. However, they were not always able to demonstrate they had obtained patients’ consent for treatment in line with legislation and guidance. This was discussed with the dentist and we were assured they would document consent appropriately with immediate effect.

The judgement for How staff, teams and services work together is based on the latest evidence we assessed for the Effective key question.

The judgement for Supporting people to live healthier lives is based on the latest evidence we assessed for the Effective key question.

The judgement for Monitoring and improving outcomes is based on the latest evidence we assessed for the Effective key question.

The judgement for Consent to care and treatment is based on the latest evidence we assessed for the Effective key question.