Short Term Assessment & Reablement Team (START - London Borough of Sutton)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Managers obtained information from people about their individual needs and wishes, especially those related to their protected characteristics. This was used to plan people’s care and support, to make sure these needs could be met. A staff member told us, “At the first visit, we ask about people’s specific needs, especially cultural. Some people want to be washed a special way. We respect that.”

Staff had access to information about people’s needs and wishes through their individual care records. Staff received equality and diversity training as part of their role to help them make sure people received fair and equal treatment. A staff member told us, “It’s about treating people how you would want to be treated.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.