- Care home
The Light House
Report from 8 January 2026 assessment
Contents
Ratings
Our view of the service
Date of assessment 15 January to 6 February 2026. The Light House is a residential care home providing support to people living with mental health needs. At the time of our assessment 9 people were using the service.
At our last assessment we rated the service requires improvement and there was a breach of regulation in relation to risk management. At this assessment the rating has changed to good and the service is no longer in breach of regulation.
People were safe and told us they felt comfortable with staff who knew them well. Risks were assessed and managed, there were systems for reporting incidents, learning from them and preventing reoccurrence. Medicines were managed safely, and staff supported people to self-administer their medicines where appropriate. Safeguarding processes were understood, and staff were confident in raising concerns.
People received effective care. Staff sought consent and worked with health and social care professionals to ensure people’s needs were assessed and reviewed. Staff supported people to make healthy choices and live fulfilling lives. Care plans were personalised and included detailed information about people’s preferences and long‑term goals.
Staff treated people with kindness, promoting dignity, independence and control. We observed warm, positive interactions.
The service was responsive to people’s needs. People were involved in decisions about their care and had opportunities to share feedback, which was acted on. Staff supported people to access the community, build relationships and work towards greater independence.
The service was well led. There was a positive culture, strong leadership and clear governance processes. Staff told us they felt supported and valued. Where concerns were raised, leaders took action and maintained open communication with people and their relatives.
People's experience of this service
People told us they felt safe living at the service. People described staff as kind, caring and respectful, and said they were able to make everyday choices about how they spent their time. One person told us, “They [staff] are very good and approachable, they have a good knowledge of everything, any problems you can talk to them, and they will sort it out for you.” People said staff knocked before entering their rooms, supported them to attend appointments and encouraged independence with daily living skills. Several people spoke positively about building confidence, learning new skills and having more control over their lives.
People were encouraged to take part in activities that were meaningful to them, including volunteering, arts, cooking, swimming and individual hobbies. House meetings gave people opportunities to share views about activities and home life, and people said staff acted on their suggestions. One person told us, “I have a questionnaire, it asks how I’m feeling, checking on my mental health, I have a monthly review, they are good you can say what you want, if I have any ideas for activities, they [staff] do it.” Mealtimes were flexible and people chose and prepared their own food with the level of support they needed.
Most people told us they felt listened to and able to raise concerns. One person shared mixed feedback about how some staff communicated with them, and the registered manager was aware of this and working with the person and external professionals to address their concerns. People also told us they felt staff had enough time to support them, and we observed warm, relaxed interactions between people and staff throughout the visit.
People described positive relationships with their key workers and said they were treated with dignity. They told us they could access snacks and drinks, go out when they chose, and maintain contact with family and friends. People who used different formats for communicating were supported to express their choices using writing or gestures, and staff adapted their approach accordingly.