- Homecare service
Bright Brains Global Limited
Report from 16 April 2025 assessment
Contents
Ratings
Our view of the service
Bright Brains Global Limited is a home care agency and supported living service providing personal care to older people and people with a learning disability and autistic people. Some people also have physical disabilities and a mental health diagnosis. We completed this assessment between 29 April 2025 and 12 May 2025. As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. We found 8 breaches of legal regulations in relation to the lack of person-centred care, people not being treated with dignity and respect and people’s capacity to consent not being undertaken. In addition, safeguarding incidents were not being investigated, there was unsafe care and treatment including around the management of medicines, low staffing levels and lack of staff training, CQC notifications not being submitted where necessary and poor governance. We identified a closed culture at the service.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
Whilst we received some positive feedback from people’s relatives, we found people’s basic human rights were not always upheld and there were practices within the service that were undignified and disrespectful towards people. People were not always supported and encouraged to maintain relationships with their family. Not all people were supported to take part in activities that were meaningful to them. However, others were supported to go out frequently. People were not always being protected from the risk of abuse. People were not always supported to have their voices heard or given information that was accessible to them. For people with a learning disability, the principles of RSRCRC were not met as the model of care provided did not allow people to live empowered lives with maximum choice and independence. People receiving home care were not supported by staff that had appropriate numbers of staff, and the staff training and supervision was lacking. Risks associated with people’s care were not always managed in a safe way.