Blue Coral Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us staff were kind and caring. A person commented, “Yes, [staff] are always kind and supportive.” A relative added, “The care staff have been very caring with [relative] and understand how to support [relative] well."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans referenced people’s cultural, social and religious needs. A staff member told us, “I provide consistent, person-centred care to all individuals, respecting diversity, equality, and inclusion. I follow company standards and treat everyone with dignity and respect."

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they were routinely offered choice and control over how they wanted to spend their day. Comments included, “They [staff] let me do what I can for myself first, then offer support.” People were offered support out into the community, if they wished. A staff member told us, “I support service users to engage in activities of their choice and access the community safely, which promotes independence, health, and wellbeing."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We saw evidence of concerns relating to people’s health being acted upon in a timely manner. However, we received information from people that 1 person’s health concern was not acted upon in a timely manner. However, this was fed-back to the service and the complaint was acknowledged and dealt with accordingly.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they enjoyed their roles and said they felt valued for the work they did. Responses in a recent survey confirmed staff felt the provider treated them fairly and cared about their wellbeing. Staff told us they felt supported and well-trained for their role. A staff member commented, “Yes, I have regular supervisions and annual appraisals. My manager is approachable, supportive, and always available if I need guidance while carrying out my duties."