- Homecare service
Cherish Support Services Ltd
Assessment report published 6 August 2026
Contents
Ratings
Our view of the service
Date of Assessment: 25 June 2026. This inspection was undertaken to provide a rating. Cherish Support Services is a domiciliary care organisation providing personal care and support in people’s own homes. The service is registered to provide personal care to older people, people living with dementia, people with mental health support needs, people with physical disabilities or sensory impairment and younger adults. At the time of this inspection, 25 people were being supported.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff carried out risk assessments and regularly reviewed these.
People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Leaders made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well, and any gaps in medicines records were rectified immediately.
People received person-centred care. Staff respected people's privacy and treated them with dignity. They understood and responded to people's individual needs. People’s physical, mental and social needs were holistically assessed and met. Care and treatment were based on current best practice and delivered in a coordinated way with involvement from other relevant organisations. Staff focused on maximising people’s strengths and promoting what they could do for themselves.
There was an open and transparent culture within the service with a clear focus on providing good care. People and those important to them were involved in planning their care, where possible. The provider fostered a learning culture and people could raise concerns. Leaders investigated incidents thoroughly.
Staff described a positive culture where they felt supported and able to raise concerns or make suggestions. A staff member told us, “All office staff are visible, and the registered manager is the main point of contact.”
The provider had effective quality assurance and governance arrangements, ensuring consistent oversight and good standards of care. Concerns and complaints were managed appropriately. The registered manager reviewed feedback for trends and shared learning across the team to improve service delivery.
People's experience of this service
Feedback from people and relatives regarding the quality of care provided was consistently positive. People told us they felt safe when supported by staff and relatives confirmed this.
People were treated with kindness and compassion. Staff protected people’s privacy and dignity. They treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends.
Staff responded to people in a timely way; our analysis of care staff attendance records showed 97% of planned support calls were delivered on time. There was no evidence of short calls, and staff logged most calls in real-time, as they carried out the support visit. People had the equipment they needed in their own homes, and staff made changes to people's rooms where needed so equipment could be used safely, such as wheelchairs or hoists.
People and relatives were involved in planning care and understood options around choosing to withdraw or not receive care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it.
People were supported to live healthier lives and were supported appropriately with their diet and nutrition. People and relatives’ views were regularly sought and used to help improve the care provision.
People received fair and equal care and treatment, and no concerns were reported about discrimination or any unfair treatment. Staff mostly arrived on time at their scheduled support visits. The support staff provided maximised people’s choice, control and independence. Care was person-centred and protected people’s dignity, privacy and human rights.
Relatives were complimentary of the care and support provided. They spoke positively of the staff, who were described as providing good care. People felt confident to complain if they needed to.