- GP practice
Church Street Surgery
Assessment report published 1 June 2026
Contents
Ratings
Our view of the service
Church Street Surgery is a GP practice located in Worcestershire. The medical centre is part of Wyre Forest Health Partnership which is a partnership of 5 GP practices: Bewdley Medical Centre, Church Street Surgery, Hagley Surgery, Kidderminster Medical Centre, and Stourport Medical Centre. Church Street Surgery delivers services to around 12,319 patients under a contract held with NHS England. The provider is registered with CQC to deliver the following Regulated Activities: Diagnostic and screening procedures; Family planning; Maternity and midwifery services; Treatment of disease, disorder or injury; and Surgical procedures.
The National General Practice Profiles states that the ethnic make-up of the practice area is 95% White, 2.4% Asian, 0.5% Black, 1.6% Mixed Ethnicities, and 0.50% Other Ethnicities. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (4 out of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The practice was previously inspected in 2022. We carried out a comprehensive inspection on 29th April and 15th May 2026 and rated the practice Good in all domains and Good overall.
People's experience of this service
The results of the National GP Patient Survey found 77% of patients described their overall experience of Church Street Surgery as ‘Good’ which in line with the national average of 75%. 83% of patients reported the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment. 83% of patients reported the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment. 92% of patients found the reception and administrative team at Church Street Surgery helpful.
Data shared from the NHS ‘Friends and Family Test’ showed that the vast majority of patient experience about the practice was highly positive. 95% of patients surveyed said they found their care at the practice to be either ‘Very Good’ or ‘Good.’
To hear from patients about their experiences we asked the service to share details of CQCs ‘Give Feedback on Care’ process. CQC received feedback from 9 patients of which 7 were positive about their experience of the service; and 2 were negative. Positive patient feedback related to the appointment triage process, clinical care and treatment received, and staff helpfulness and compassion. Negative feedback related to timeliness of feeding back test results, staff attitude and dissatisfaction with care and treatment received.