Eden Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed appropriately and recorded in their care plans. Prior to each visit, there was a conversation with people and families to identify if needs had changed so care could be provided effectively. A family member told us, "There’s a care plan. We discuss it with [the service]. They’re very much on top of it and we’re always consulted."

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s nutrition and hydration needs were met appropriately. Menus were planned around people’s likes and dislikes and people could choose what they wanted to eat and where they wanted to eat it. People requested specific drinks and these were provided for them. A relative said, "[Family member] is on soft food. I’ve been at different points of the day, for example, lunch and breakfast. [Family member] needs help with eating and I’ve seen [members of staff] doing this. They’re very patient. Things are slowed right down. [Family member] can’t physically ask for a drink or a snack, so you have to pre-empt. [Members of staff] always give [family member] a drink.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. There was good communication between teams on different shifts. There was a handover meeting between staff teams which ensured key information and updates were shared and discussed. This supported continuity of care and support.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People had access to their own GP whilst staying in the service. There was access to emergency NHS advice and support as and when required. Information was shared and discussed with people’s families to ensure consistency of care and support. Some people had epileptic episodes. Members of staff were knowledgeable about how to support people using rescue medication and a Vagus Nerve Stimulation (VNS) magnet. A VNS is a hand-held tool used alongside an implanted VNS device. It is used to help stop or shorten epileptic episodes.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. People’s health and well-being outcomes including food and fluid intake, and epileptic episodes were monitored by members of staff and recorded in daily notes. Action was taken if required.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s capacity to consent to care was assessed and recorded in their care plans. Assessments were decision-specific in line with the Mental Capacity Act 2005 Code of Practice. If people did not have capacity to make decisions, appropriate procedures had been followed to ensure any decisions made were in people’s best interests.