Premium Healthcare Staffing Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were supported by staff who showed genuine concern for people’s wellbeing and who took pride in the care and support they provided. A staff member said, “I support [name of person] how they want to be supported; I always close the curtains or have a towel ready.” A relative told us, “They do what [person] wants to do when they come, they listen to [them].”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were supported as individuals, in line with their needs and preferences. People and their relatives were able to express their views and were involved in making decisions about their care and support. A staff member told us, “I always ask before I do anything, check their consent.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans we looked at were person centred and clearly described what support and care the person wanted and what they were able to do and wanted to do for themselves. This clearly evidenced the persons involvement in planning their care and support.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff recorded details of the care provided during each visit and how the person was. The management team contacted staff after every visit to check if everything had been ok and the person had received their care and support for the allocated time. They also checked if the staff member needed any support.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

There were appropriate arrangements in place to support staff to remain safe at work. There was a lone working policy in place to support with and ensure clear guidelines were available to staff that worked unsupervised.