- Homecare service
Bellamy House (Empowering U Care)
Assessment report published 17 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 12 February 2026 to 20 February 2026, with onsite visits taking place on 12 February 2026. This assessment was carried out due to the age of the rating for the service.
The service is a domiciliary care agency providing personal care to adults living with physical disabilities, learning disabilities or autism, dementia, and mental health needs. Not everyone supported by this service received the regulated activity of personal care. At the time of the assessment, 9 people received the regulated activity of personal care.
We assessed the service against ‘Right support, Right care, Right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted.
People received appropriate support that met their individual needs. Assessments were completed, and personalised care plans provided staff with clear guidance on how to support people safely and effectively. People, their relatives, staff and healthcare professionals worked collaboratively to develop these plans, ensuring they reflected each person’s preferences and aspirations.
People’s individual communication needs were understood and considered, and they were included in care planning and staffing decisions, so support was provided in the way that suited them best.
People were supported to be as independent as possible and to develop life skills. They were encouraged to lead healthy lifestyles, eat well, and take part in activities that were meaningful to them.
There were systems in place to safeguard people from the risk of abuse. Recruitment processes were robust and staffing levels were sufficient to meet people’s needs. Staff received relevant training and were supported by the registered manager to continually develop their skills.
Care was person‑centred, respectful and regularly reviewed. Staff sought consent before delivering care and practised in line with the Mental Capacity Act 2005 to ensure people’s legal rights were consistently upheld.
Staff respected people’s privacy and dignity and supported them to maintain independence in daily activities. The provider worked effectively with external agencies to ensure people’s health needs were met and decision‑making was appropriately supported.
The service promoted an open and inclusive culture. The provider welcomed feedback, listened to people’s views and acted on concerns or complaints. The views of people, their families and staff were encouraged, valued and used to develop the service.
The registered manager provided stable leadership and ensured there was effective oversight of quality, safety and continuous development.
People's experience of this service
Relatives told us people felt safe with the staff who supported them. They consistently described staff as kind, caring and familiar with people’s individual needs and routines. They were confident staff understood people’s risks and needs well and described the support as stable and reliable.
Relatives described positive, trusting relationships with staff and said communication was excellent. They felt well‑informed about their loved one’s day‑to‑day wellbeing and told us staff kept in regular contact. One relative said, “Communication is good. If I’ve got a problem, I’ll sort it on the phone.”
People were supported to maintain their routines, interests and family relationships. Relatives described staff taking people out each day, supporting community activities and involving families in appointments or events that were important to them. One relative said, “They take him out every day… to the farm, to the park, and if it’s raining to the shopping centre.”
Relatives confirmed staff respected people’s dignity, privacy and choices. They told us people were encouraged to be as independent as possible with personal care and daily living tasks. One relative explained, “They encourage him to do as much himself. I’ve never seen any problems and have no concerns about his dignity.”
Families also spoke positively about management and the way the service was run. They felt confident raising any concerns and said issues were dealt with promptly. One relative told us, “Very well‑led team. We’re happy with the way it is.” Another said, “It makes me happy knowing that he is happy.”