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C&S Makenston Special Care Service Also known as Bratton Place

Overall: Good read more about inspection ratings

1 New Market Avenue, Bratton Place, White Horse Business Park, Office 1.06, Trowbridge, BA14 0XQ (01225) 762911

Provided and run by:
Mrs Esther Roselline Anzeze-Makindu

Report from 29 December 2023 assessment


  • Overall


  • Safe


  • Effective

    Requires improvement

  • Caring


  • Responsive


  • Well-led


Our view of the service

C & S Makenston Special Care Service is a small independent domiciliary care agency which covers the area of Trowbridge. It provides personal care to people living in their own homes in the community. At the time of our assessment 8 people were using the service. At our last inspection on 5 and 7 February 2019, we found a breach of Regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The provider failed to have effective auditing and monitoring systems. This meant shortfalls had not been identified. In addition, the provider had not kept up to date with what was required to meet legal regulations; the provider had not displayed the CQC rating on their website. This on site assessment was in response to concerns being raised from a stakeholder organisation who had found shortfalls, during their quality assurance visit, with recruitment, medicines competency and auditing of the service provision. We found improvements had been made and lessons learned following the stakeholder assessment.

People's experience of this service

People we spoke with were happy with the staff and told us they felt safe when staff visited them. People told us they were involved in their care plan assessment, development and review. People said the staff were skilled, well trained and generally attended on time and for the full duration of the call.