- Care home
Belmont Grange Limited
Assessment report published 28 May 2025
Contents
Ratings
Our view of the service
Our view of the service
Date of Assessment: 24 July to 2 August 2024. The service is a residential home providing support to 25 older people, some of whom were living with dementia. We carried out a responsive inspection covering areas within the key questions for Safe and Well-Led.
Our decision to inspect the service was due to concerns we received related to the running of the home. We found no concerns about the quality of care and support. People were protected and kept safe. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well.
Staff treated people with kindness and acknowledged and responded to people’s individuality. Staff were responsive to people and ensured they received care and support in line with their preferences and needs. The atmosphere was friendly, and people chatted with each other and there was a sense of community.
The service had a good learning culture as the provider investigated incidents thoroughly. In response to our feedback regarding professional boundaries and management style of communication, the provider took steps to ensure concerns were managed appropriately.
People's experience of this service
People's experience of this service
We spoke with 10 people living at the service and 6 relatives.
People were positive about the quality of their care at Belmont Grange. People told us they felt safe. One person said, “I love the place.” Family members were happy with the quality of care and support provided. A family member told us the home was “absolutely brilliant.” People and their families were happy with the care provided by the staff team. Comments included, “They care…they do care deeply” and “Very, very nice.” People confirmed their needs were met by staff and the care home was well run.
We spent time in the communal lounge. Our observations confirmed people were included, listened to and staff interacted positively with them. Staff were attentive to people’s needs including changes in mood or body language. Visitors were positive about the care their relatives received. They spoke highly of the quality of care and praised the staff for their caring and compassionate practice.