Sleaford Hall Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager and staff always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and relatives told us staff were kind, patient and respected people’s right to privacy and dignity. They told us, “Everyone’s so kind and caring” and “Care at the home is personable, friendly and respectful. Staff are always smiling. They use residents’ first names and always treat them with dignity.”

We observed staff supporting people in a caring, compassionate way, offering guidance and emotional support when needed.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and relatives told us staff supported them in a way which reflected their needs and what was important to them. One relative told us, “[Family member] is totally dependent on staff. Staff are lovely. They check [family member] regularly and always make sure they are clean and comfortable.” Another commented, “Care plans have changed as my [family member] has changed.”

Care documentation included information about people’s abilities, what they needed support with and how they wished to receive their support. Details of their background and protected characteristics under the Equality Act 2010 was included, such as their age, gender identity, ethnicity, sexual orientation, marital status and preferred name. This helped ensure staff could treat people as individuals and understood what was important to them.

The registered manager promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care needs had been discussed with them, or their relatives where appropriate. They told us their wishes and decisions were respected at all times. We observed staff encouraging people to be independent and to make decisions about their care and everyday lives when they could, such as whether they wanted to receive support or where they wanted to spend their time.

Care documentation described what people could do independently, what they needed support with and how that support should be provided by staff. This helped ensure people had as much choice and control over their lives as possible.

A variety of activities and events took place regularly at the service. People were happy with what was available and told us they liked to take part. A person commented, “The activities are great and there is a variety. The best recently was VE day, we had a barbeque and a band, it was wonderful.”

People were supported to maintain relationships that were important to them, and visitors were made to feel welcome. A relative told us, “The staff are much loved by residents, family and friends. To visit is like popping in at home. There are refreshments whenever wanted and always a carer to stop and have a chat.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and relatives told us staff provided support when it was needed. A person told us, “The button I press means instant help. It makes me feel that if anything happens, I will be looked after.” Records showed that staff contacted emergency services when necessary to manage urgent health issues.

People’s care needs were reviewed regularly so that any changes, for example in their skin condition or mobility, could be identified and responded to promptly.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff were happy working at the service and told us they were supported well, treated with respect and felt valued. They found the registered manager approachable and helpful and felt able to raise any concerns with them and other leaders. A staff member told us, [Registered manager] is helpful and provides support when needed.”

Staff understood their responsibilities, which were made clear through their induction, training, regular supervision and staff meetings.