Saxon Manor Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs were assessed prior to them transitioning to the service. This included discussing their care and well-being needs. One person’s relative said their family member’s assessment was thorough. Additionally, when people were admitted to hospital, a member of the management team would visit them to reassess their needs. This meant any changes to their care needs could be documented and to assess whether the service was the most appropriate place for them.

The providers had an electronic care plan system where people’s care and support was documented. Recognised assessment tools were used to determine the care and support people required and to assess risk of specific conditions. For example, we saw the MUST tool (Malnutrition Universal Screening Tool) was used to identify if people were at risk of malnutrition. People and relatives we spoke with told us they were involved in the planning and review of care needs.

The staff worked cohesively across teams and services to ensure people received appropriate support. The Registered Manager and staff liaised with people, their relatives and external healthcare professionals. One person’s relative told us, “[Family member] is supported to see the GP, the staff got the GP in quickly. The GP does a round every week.” Another person’s relative said staff supported them and their family member during a healthcare needs assessment with the NHS.

The providers supported people to live healthier lives and manage their wellbeing, in turn, maximising people’s independence, choice and control. From our review of people’s care records, we saw any risks to their nutritional or hydration needs had been identified and planned for. This included implementing food and fluid monitoring when needed. People’s weight was monitored and referrals made to healthcare professionals when concerns were raised about people’s weight changes. People told us they were able to see the GP or other healthcare professionals when they requested.

People’s care was monitored to ensure they achieved positive outcomes. Daily entries in people’s care records allowed for staff to monitor people’s health and wellbeing on a daily basis. Care plans and risk assessments were reviewed monthly, or when people’s care needs changed. Increased monitoring was implemented where there were concerns. For example, increased monitoring of nutritional and fluid intake if a person was at risk of becoming underweight or dehydrated. This helped to mitigate the risk of people’s health deteriorating.

People’s capacity was assessed in line with the principles of the Mental Capacity Act (MCA) 2005. Decisions to be made in people’s best interests were decision specific, however the quality of the information varied as some were more detailed than others. We observed staff gave people time to respond to them when they were offering support. Most of the staff we spoke with had a good understanding of the MCA and least restrictive practice.