Bargain Health Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff treated people with kindness and respect. Staff told us they had a good relationship with the people they supported. Survey results showed that people were happy with the staff support. A relative told us, “Yes, they [staff] are very caring. [Person] knows them, [person] trusts them.”

People’s privacy and dignity was respected. Staff told us care and support were provided in private to ensure people’s dignity was respected.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals. Care plans were based around the needs of individuals and people had been involved in the care planning. Care plans included people’s cultural and religious beliefs and their dietary requirements. Staff were knowledgeable about people’s individual needs and how to meet them. A relative told us, “They are very responsive to [persons] needs.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People's independence and choice were promoted. Care plans included information about what people were able to do for themselves and what they required support with, this helped developed their independence. A relative told us, "They [staff[ encourage [person] to be independent like with walking. They are brilliant."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff responded to people’s needs promptly when they became unwell and took actions to minimise any discomfort or distress.

Daily notes were being completed to ensure staff on duty could monitor and respond to people’s changing needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider supported staff in their roles. Staff told us they were supported, and morale was good. A staff member told us, “I have no concerns; everything is going well. I work happily with people.”

Staff knew who they were accountable to and understood their roles and responsibilities in ensuring people’s needs were met. They had access to a range of policies and procedures to guide them in their roles and ensured people were cared for safely.