MCS Healthcare

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment of the service since their registration in October 2023. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Managers undertook comprehensive assessments of people’s needs prior to them using the service. They involved people, their families and healthcare professionals in these assessments to obtain a detailed understanding of people’s needs and the care and support they required for these. Managers used the information from assessments to develop care and risk management plans for people to meet their specific needs. They monitored and reviewed people’s care plans at regular intervals to make sure these were up to date with information about their current needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s care and support was planned and delivered in line with legislation, current practice and standards. Managers stayed up to date with latest research and guidance, including in relation to clinical care needs. This helped to support them with the planning and delivery of people’s care and support. Staff received refresher training at regular intervals so that their skills and knowledge remained up to date with current practice. Managers monitored and reviewed people’s needs at regular intervals to make sure the care and support provided to them was helping them achieve positive and effective outcomes.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked together to ensure a joined-up, consistent approach to delivering safe and effective care to people in line with their individual needs. A staff member told us, “There is really good team work between us. There has to be really.” Managers worked well with healthcare professionals involved in people’s care to ensure people received consistency and continuity of care. A healthcare professional said, “Any queries are efficiently shared to prioritise care…It is a good working relationship.” Another healthcare professional told us, “Very positive working relationship and excellent communication.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future need for care and support.

People using the service had a range of complex health and social care needs. Their records contained comprehensive information about these needs and how these should be met. Staff understood these needs well and the importance of providing care and support in line with people’s care and risk management plans. This helped to support people to stay healthy and well. Staff were supported by managers, with extensive clinical experience, to help them effectively undertake the more challenging clinical aspects of care that people required.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff understood people’s needs and focussed on people achieving positive and effective outcomes from the care and support provided to them. As a result, people had experienced demonstrable improvements to the quality of their lives. For example, for 2 people, staff had put in place consistent routines and structures for their care and support which had helped to reduce risks associated with their physical health and wellbeing. By supporting people to stay well, this meant people were able to do the things that mattered to them on a day-to-day basis.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff made sure people understood their rights around consent before supporting them. A staff member told us, “If you go through their care plan, it tells you the way and signs in which people communicate, and this tells you their responses as to whether they are happy for you to provide care.” The service was working within the principles of the Mental Capacity Act 2005 (MCA). The provider had systems in place to ensure mental capacity assessments had been completed with people and others involved in their care. Where people could not make decisions and consent to their care, processes were in place to make sure any decisions would be made in their best interests.