Bere Grove Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives were positive about the care people received and told us staff were caring. Comments included, “They [staff] are wonderful, kind, and caring.”, “Staff go above and beyond.” and “Staff are wonderful and keep me going every day with their kindness and chatter.”

Staff spoke warmly about people and displayed pride in ensuring people were well supported. We observed genuine warmth between people and staff and staff spoke to people in a considerate and respectful manner.

Professionals external to the service told us people were treated with kindness and respect. For example, 1 professional said, “I have observed many interactions between staff and residents, all of which have been attentive, respectful, and delivered with genuine kindness.”

Relatives and professionals external to the service told us the caring nature of the service also extended to them. For example, a professional told us, “I love my visits to Bere Grove as the staff are always very welcoming, helpful and receptive to my visits, making me feel very much part of the team, but also a special guest.” A relative told us how grateful they were to the staff for supporting them so well when their relative passed away. The service facilitated the person’s wake at the home, and the relatives told us how much this meant to them.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service valued people as individuals and supported them to enjoy life in line with their preferences and unique characteristics. Care plans were personalised and included what mattered most to people. For those living with dementia, this information was also displayed in their rooms to ensure staff had easy access about important information. This helped facilitate genuine relationships and helped staff to understand people.

There was a strong focus on enriching people’s lives. For example, 1 person was supported to reconnect with their choir, while another ran a club meaningful to them. We saw feedback that stated, ‘I’m so busy running my card club, I never get bored. I’ve always been an active lady and it’s wonderful to feel like that again’. Others shared how small, personalised gestures from staff made a difference to their daily lives. After 1 example was shared, 1 person said, “It means a lot to me.”
A wide range of activities was provided, with positive feedback from people, relatives, staff and partner agencies. These included group activities, outings and one-to-one sessions tailored to individual needs. Staff also supported people’s diverse needs, including religious and cultural preferences, with regular events celebrating different cultures.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported and encouraged to express their views about the care and service they received. The home had a ‘Resident Ambassador’ who collected people’s views and spoke on behalf of them. This ensured people’s voices were heard. People confirmed they had as much choice and control over their lives as possible.

Staff supported people to be involved in decisions about their wellbeing and to maintain independence wherever possible. One staff member said, “It’s important people can stay as independent as possible, that should never be taken away from them.”

People were supported to maintain relationships with friends and family. There were no restrictions on visiting and we observed a wide range of visitors at the service. Everyone spoke of the warm and welcoming atmosphere at Bere Grove.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff respond to people appropriately and in a timely way when they required support. Records showed call bells and motion sensors were responded to quickly.

People told us staff supported them when they needed it. For example, 1 person said, “Staff are amazing and supportive. When I have my [clinical procedure] and I get upset, staff always sit with me and hold my hand. This makes me feel really reassured.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider demonstrated a strong commitment to staff wellbeing and had initiatives and staff reward schemes in place. A staff member told us, “They [leaders] bring sweets and biscuits in. There’s also employee of the month, where they give you chocolates, flowers and a gift card. If they’re short staffed and you come in at short notice they pay you time and a half. I’m very grateful.”

All staff told us they enjoyed working at Bere Grove and felt well supported. For example, 1 staff member told us, “They [leaders] always ask if we are okay, they make sure we’re happy, we’ve had a break and ask if we have any concerns.”