Aspect Domiciliary Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and their relatives told us staff were kind and caring. They felt confident that information about their care and personal details was kept confidential. People said they were treated with dignity, and they were respected. Staff had received training on dignity and respect. Feedback from people and their relatives about staff was positive, with comments such as, “Staff are absolutely lovely and I would not be able to cope without them’’ and “They are very friendly, they do a very good job, very pleasant, we are very pleased with them.’’

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People told us they were treated as individuals, and staff took the time to get to know them well. Records showed the service made efforts to understand each person’s background, including their earlier life experiences, family history, and work life. This information helped staff provide support that was meaningful and tailored to each person. Care plans were personalised, and people’s preferences and wishes were central to how their care was delivered.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to stay as independent as possible, make their own choices, and remain in control of their care. They were actively involved in decisions about their support, and when appropriate, relatives and healthcare professionals were included, with their views listened to and respected. One person said, “I try to stay independent, and staff are very kind in giving me the help I need to keep doing things for myself.’’

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress.People and their relatives said the service communicated effectively and kept them informed. Records showed that staff responded to people’s individual needs and regularly worked with other services when extra support or information was needed. This helped ensure people received consistent care.

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported by the registered manager. Staff wellbeing was a priority for the registered manager who valued recognising and appreciating the team. Regular staff meetings and opportunities to work together helped create a positive and inclusive working environment. The registered manager also operated an open-door policy, which staff said made it easy to access advice, reassurance, and practical support when needed. One staff member said, “The registered manager is approachable, professional, and genuinely committed to staff wellbeing and people’s care.’’