- Homecare service
Supreme Homecare
Assessment report published 20 July 2026
Contents
Ratings
Our view of the service
We carried out our assessment of this service between 23 June 2026 to 26 June 2026. This assessment was undertaken due to the length of time since our last visit to the service. Supreme Homecare provides care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social provided. The service provided short‑term, time‑limited support, with clear pathways into ongoing care when reablement outcomes could not be achieved. At the time of the assessment 201 people were receiving personal care.
We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service was meeting the principles of right support, right care, right culture.
Risks to people’s health, safety, and wellbeing had been identified and appropriately assessed to help ensure people received safe care and support. People told us they felt safe when receiving support from staff, who demonstrated a good understanding of safeguarding procedures and how to protect people from abuse. Effective infection prevention and control measures were in place to reduce the risk of the spread of infection. The provider followed safe recruitment practices, including carrying out appropriate pre-employment checks to ensure staff were suitable to work with vulnerable people. Medicines were managed safely and in accordance with best practice guidance.
People were supported by staff who had received the appropriate recruitment checks, training, and support to carry out their roles effectively. People and relatives described staff as caring and compassionate and spoke positively about the relationships they had developed with them. Staff treated people with dignity and respect and encouraged them to maintain their independence wherever possible.
People’s needs were assessed before support commenced, including their physical health, emotional wellbeing, and communication needs. Care was delivered in a person-centred way, and care plans were reviewed regularly to ensure they remained accurate and reflective of people’s current needs. Effective systems were in place for managing complaints, and people’s communication needs were appropriately supported.
Systems and processes were established to monitor the quality and safety of the service. Staff reported positive working relationships with the provider and felt communication within the service was effective. Quality assurance systems enabled the provider to effectively oversee and continuously monitor the service.
People's experience of this service
People and their relatives told us they felt the service was safe and that they could raise any concerns with the management team, who listened and responded appropriately. People and their relatives were involved in care planning and were regularly asked for feedback about the service provided.
People consistently told us they were treated with respect and dignity by staff who understood and responded to their individual needs, preferences, and equality characteristics. People described staff as kind, caring, and friendly. People and their relatives confirmed they were able to raise complaints and felt comfortable speaking with the registered manager when required.
People told us, “Generally happy with the care, they are on the ball. They [staff] pick up on the small things and treat me as a person,” and “I had carers for 4 years and it is such a great relationship. Every day they laugh, share and they talk about everything.” Relatives echoed this sentiment, with one stating, “It is going well 3 times a day they give [person] the time they need. They do nothing wrong and look after [person] medication over 2 years they have done a superb job.”
People were treated with kindness, empathy, and compassion, and staff respected their privacy and dignity at all times. Relatives and people told us staff had the appropriate training and skills to effectively meet their needs.