GoodOaks Homecare - Sussex South

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had effective processes for assessing people’s needs before care commenced. However, leaders had not always effectively reviewed people’s health, care, wellbeing and communication needs with them.

Detailed assessments of people’s needs were undertaken prior to care commencing. This included meeting with the person and their relatives. One person told us, “They spoke to my two daughters and sorted my needs out. They came to me afterwards and had a chat with me.” Care plans contained personalised information about a person’s likes, dislikes, communication methods and support required. However, the provider had identified that under the previous leadership team, people’s needs had not always been reviewed with them on a regular basis. The provider told us informal reviews had taken place but were not always documented. They shared their action plan with us. Records evidenced leaders were taking appropriate actions, but this required time to be completed and fully embedded in the service.

The provider had effective processes for assessing people’s needs before care commenced. However, leaders had not always effectively reviewed people’s health, care, wellbeing and communication needs with them.

Detailed assessments of people’s needs were undertaken prior to care commencing. This included meeting with the person and their relatives. One person told us, “They spoke to my two daughters and sorted my needs out. They came to me afterwards and had a chat with me.” Care plans contained personalised information about a person’s likes, dislikes, communication methods and support required. However, the provider had identified that under the previous leadership team, people’s needs had not always been reviewed with them on a regular basis. The provider told us informal reviews had taken place but were not always documented. They shared their action plan with us. Records evidenced leaders were taking appropriate actions, but this required time to be completed and fully embedded in the service.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People and relatives spoke positively about staff working with external health and social care services. Records evidenced staff worked effectively with partner agencies to ensure people’s needs were met. A staff member said, “If I feel someone needs [specialist support], then management will refer to them. They are usually pretty good at seeing people quickly.” Professionals told us that staff communicated with them well and alerted them when people’s needs had changed or needed reviewing. One professional said, “Referrals have been very timely. Information given was appropriate and correct. The service works very well with us. We have organised joint visits with ease.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People had choice and control over their daily lives. They told us they were supported to see a GP or other healthcare professionals when needed. Care plans contained detailed guidance on people’s specific healthcare needs and how staff could support them to live healthier lives. Guidance included contact details of relevant professionals for staff to contact when required.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care plans identified their care needs including specific health conditions, preferences about their support and how staff should ensure these were met. Professionals reported that staff worked effectively in partnership to monitor people’s health and medical conditions. They said staff were proactive in identifying and reporting concerns, which supported people to have positive outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were asked for consent, and this was documented in both their care plans and their daily notes. One person told us, “They will talk to me, and they tell me what they are going to do or ask me if I want something done.” Staff had knowledge of the Mental Capacity Act 2005 and understood the importance of gaining consent prior to supporting people. One staff member said, “I always ask for consent before completing a task, especially with personal care. I talk through with the person what needs to be done beforehand”.