Pacific and Gold Healthcare Teeside

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs had been assessed and used to develop person-centred care plans. This included discussing with people about their preferences and social needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff supported people to eat and drink in line with their needs and preferences. A relative said, “I prepare their breakfast, they assist [family member] to eat. They go at [family member’s] pace, they speak to them throughout.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People’s care plans detailed any input into their care from other agencies, such as health and social care professionals. This included GPs, social workers and community nurses.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People said they were able to discuss their health with staff and confirmed staff responded well to their health needs. A relative said, “[Family member] would tell them (care staff) about health problems. They know them by name.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People and relatives told us the staff supported them well and met their expectations. A relative said, “They are very nice, they go in and do what needs to be done.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People confirmed staff asked for consent before providing care. They also ensured people made their own choices and respected their decisions. A relative said, “They listen to [family member] if he does not want to do something.” People had signed their care plans to show they had consented to their care.