Hayes Croft Dental Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had taken steps to improve access for patients. For example, staff could offer electronic devices with text enlarging facilities for patients to review and sign documents.

The premises were not suitable for wheelchair access. However, we highlighted the provider could consider additional reasonable adjustments to improve access for patients with hearing impairments, dementia and autism.

Staff did not have access to language translation services. We highlighted that using accredited interpreters would support them to obtain valid consent and signposted them to their NHS commissioners to support them to implement this.

Staff were clear about the importance of providing emotional support to patients when delivering care.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website and patient information leaflet.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. The practice was also part of a local scheme to provide urgent dental care to patients who did not have a dentist.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients. The practice had also introduced the option to receive text message reminders for appointments.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.