- Homecare service
Fabeliz Services Limited
Assessment report published 28 July 2025
Contents
Ratings
Our view of the service
Date of inspection 24 April 2025. The inspection was carried out due to concerns raised in relation to the support of people. The service was supporting 8 people who required personal care support.
People were being supported by staff they knew in a person centred way. Leaders were involved in delivering support to people for some of the week, while completing management tasks at all other times.
Staff understood their roles and responsibilities and told us they felt well supported by the registered manager. One member of staff said leaders were “supportive and approachable”, another told us managers had “a passion for the people (we support).” Staff felt confident to give feedback to leaders and were offered supervisions and appraisals.
Risks were generally managed well. When we noted an issue with a risk assessment this was dealt with promptly by leaders during the inspection.
However, leaders could not demonstrate recruitment had always been completed in line with current legislation. This had been a concern at the last inspection and had not been adequately address at this inspection. The provider could not demonstrate they had recorded appropriate work histories for all staff, nor that adequate references had been received. For example, one person’s reference was a family member and therefore not appropriate.
Leaders did not always work in a joined-up way with partners, which had led to conflict in their relationships with other professionals. Several safeguarding issues in relation to overstepping professional boundaries had been identified by other professionals.
The provider was in breach of 2 legal regulations relating to safe support and good governance.
People's experience of this service
We spoke to 6 people, or their relatives, who said they felt the support they received was good. One person said they felt communication was great and staff “keep me involved.” Another stated that the staff team were “open and friendly” and “did more than was asked for”.
People told us staff were very reliable and if they were ever running late they called people to let them know. We were told staff clearly knew them and their support needs.
Relatives we spoke to said they thought care plans were tailored to people’s needs. They said communication between leaders and family was good.