Streetly Smiles Dental Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and although some issues had been identified, there was not always an action recorded to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. A portable ramp was used to enable wheelchair users to gain access to the front of the practice. The reception, waiting area and both treatment rooms were located on the ground floor and were wheelchair accessible. Although there was no hearing induction loop, staff confirmed that they did not have any difficulty communicating with patients with a hearing impairment. We were also told that there was no access to a magnifying glass or reading glasses for those patients who had impaired vision. Staff did not have access to language translation services, including British Sign Language.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, longer appointments were offered to patients who were extremely anxious. Any treatment was completed at the pace set by the patient. Staff said that they chatted to patients to try and make them feel at ease.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website, patient information leaflet and social media page.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. Staff took part in an emergency on-call arrangement with another local practice and patients were directed to the appropriate out-of-hours service.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.