Broomhouse Mews

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s care and support needs were assessed prior to them moving to the service. Information gathered was used to create people's care and support plans. These clearly set out people’s needs and how they wished to be supported. Support plans were regularly reviewed and updated. Relatives told us they were involved in reviews.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The service delivered care and support in line with best practice guidance. People’s nutrition and hydrations needs were met. People were given choices each day of what they would like to eat for their meals. They had the opportunity to develop their skills within the kitchen. Staff monitored people’s wellbeing and encouraged healthy choices. One person told us, “The food is lovely, I like the food.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked well with external professionals to ensure transitions were well coordinated and planned in line with people preferences. The provider had a process in place to escalate health concerns and records confirmed health professionals were involved in people care. People had information about their health available to them in ways they could understand. The management team told us they worked closely with health and social care professionals to ensure people’s needs were met.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people to access healthcare professionals to manage their general health. They recognised the importance of oral health on people’s well-being and supported people to access the local dentist. People were supported to attend medical appointments and advice received was adapted into their care plans.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider had a robust approach to monitoring the effectiveness of people’s care and treatment and action was taken to continuously improve it. Staff monitored and evaluated outcomes related to people’s health and quality of life. Staff worked with people to achieve established goals.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s capacity and the Deprivation of Liberty Safeguards (DoLS) were included in people’s care plans, including what the DoLS meant when supporting people. Staff were trained in the Mental Capacity Act and knew the importance of this legislation and making sure people were asked for consent whilst being supported. The management team completed assessments and made decisions in people’s best interests if they lacked capacity to make specific decisions themselves. We observed staff asking people for consent and offering them choices in all aspects of their lives as they supported them.