Bluebird Care (Rotherham) Also known as Trinity Carers Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 85 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

People and relatives gave positive feedback about the caring nature of staff. Comments included, “[Relative] likes their little team of carers, enjoys seeing them.” and “The carers are really good. They are compassionate. They always ask if there is anything else they can do.”

Others said, “The carers are very good, they are very friendly and lighten things up in the house” and “The carers are sympathetic, empathetic, punctual, well trained and have good humour”. Another relative commented, “As a family we are so glad that bluebird care came into our [relatives] life. [Relative] is a totally different person since we changed to bluebird last year, she is clean, well fed, vibrant, the list could go on, [relative] talks so fondly of her carers, nothing is too much trouble for them, not just taking care of [relative] but housekeeping and laundry.”

Staff feedback showed a clear understanding of the importance of providing dignified care. They described how they maintained people’s privacy and delivered care in a respectful and sensitive manner. One staff member said, “We treat everyone with dignity, respect, and kindness and follow their individual care plans to meet their specific needs.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their relatives told us staff knew people well and understood how to meet their individual needs. People’s individual needs, including personal stories, information about preferences, interests and culture, were recorded in care plans. Staff knew people well and were able to tell us about them and their interests.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and their relatives told us staff supported them to stay independent and make their own decisions. Staff enabled people to remain independent in their own homes, with care arranged and provided in a way that supported and enhanced their independence. For example, when individuals were able to manage their own medication and health needs independently, this was recognised and respected. One staff member said, “We encourage and support people to attend activities, appointments, shopping trips, and community events according to their wishes.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People and their relatives told us they felt listened to and staff provided care which was designed to meet people’s individual needs and preferences.

Staff recognised and responded when people showed signs of anxiety, pain or distress. They reported any concerns or changes in people’s condition using the system in place. Staff had a good understanding of people’s needs and preferences. People and their relatives spoke about how the support was adapted to meet their changing needs. People spoke about support being offered in a calm and unhurried manner, ensuring their comfort and safety.

Staff contacted management for advice during emergencies. The registered manager told us they had systems in place which provided an on-call system to contact the office in emergency situations. They said they were able to provide additional care when people needed it if they were unwell. One relative said, “They are very good with times, and they are also very flexible.” Another relative said,” As my [relatives] health needs have changed , the team have continuously adapted their care. They regularly reassess their needs, including eating, handling, and equipment, ensuring [relative] receives the best possible support at every stage. Their communication with me has been exceptional, always clear, compassionate, and proactive.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider had systems in place to check on staff wellbeing. The registered manager described having an open-door policy to discuss any personal issues staff may have and offer support where they could.

The registered manager told us they were systems in place to support staff which included supervisions, annual appraisals, surveys, meetings and regular checks on their welfare whilst out in the community. Staff had regular opportunities to feedback any issues or wellbeing concerns in team meetings and supervision. One staff member said, “It's been an absolute delight working with Bluebird Rotherham, I feel cared for, looked after and supported to keep giving my best on the job.” The provider promoted staff recognition and wellbeing through a range of initiatives, such as a monthly award called ‘care expert of the month’.