Stratton Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good.

Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us staff treated them with kindness. One person told us, “They look after us well.” A relative told us about the support received from staff to hold a party to celebrate their parents wedding anniversary. Another relative told us, “They've taken the time to get to know [relative], as a person. I can't imagine how it would have been different if I hadn't found Stratton Court.” They added that staff worked together in a positive way. We observed staff spoke to people in a respectful way and ensured their privacy when supporting them with personal care. There was a positive atmosphere throughout the service with staff taking time to speak and listen to people.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care records were very personalised and contained information about their preferences and things which were important to them. One staff member told us, “We actively look for feedback. I give feedback to staff to explain why we need to do things in a certain way, rather than telling people to do things, I like to explain why we are doing things. I am trying to create a culture where staff can come and ask questions and it's open. I am passionate about dementia, and I really prioritise working closely with families. We strive to show families how they can be involved and be a voice for their relative. We are listening to and responding to their needs as well.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The activities team were enthusiastic about their role and told us they were looking forward to developing activities in line with people’s preferences. Activity schedules showed there was a range of activities offered, including gardening, exercises, cinema, dancing, board games and church services. There was an activity schedule which had pictures to support people visually. We observed activities taking place on the different floors and in the downstairs area where there was a cinema room. Although it was summer at the time of our inspection, we found not all outside areas were being utilised and one large balcony located off the activities room had not been set up to allow people to access it with seating areas or shade.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us staff responded promptly when they needed something, and we observed this was the case. Call bells were answered in a timely manner and people were given opportunities to spend time with staff. Unit leads and nurses had an open-door policy, and we saw them stop their administration tasks to speak to people and engage in positive interactions.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us they felt the management team listened and acted upon any concerns raised. One staff told us, “We have done staff member of the week, where we could nominate a person who had gone above and beyond. The staff member would get a voucher. I was awarded on my day off! We have cards on the wall downstairs where we can write positive messages to other staff. We have awards, staff of the year, staff of the month. We've had activities based on our culture to include people in learning about their culture. Previously we've been given a badge and called 'star of the day'. We have a Christmas get together.”