Linden Terrace

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and support was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them.

Staff developed personalised positive behaviour support plans, which included detailed information about individual triggers and effective de-escalation techniques. These plans were created collaboratively and tailored to each person. This approach ensured that care remained person-centred, promoted wellbeing, and reduced the need for restrictive practices.

Staff planned and delivered people’s care and support with them, including what was important in their lives. This was done in line with legislation and current evidence-based good practice and standards.

People were supported with their eating and drinking needs in ways that promoted dignity, choice and social interaction, such as shared mealtimes and dining out in the community. Staff also supported people to take part in meal planning, shopping, and preparation, helping them to make informed and healthy food choices. These activities promoted independence and built life skills.

Staff worked effectively across teams and services to support people in a coordinated and safe way. Hospital passports were in place to support communication and continuity of care when people accessed healthcare services, ensuring that key information about individuals’ needs and preferences were shared appropriately. This helped reduce the need for people to repeat their story and supported safe, person-centred care across different environments.

Staff supported people to manage their health and wellbeing to maximise their independence, choice, and control. They helped people live healthier lives. People accessed healthcare services in ways that suited their individual needs, some attended appointments at GP surgeries and dental practices, while for others, healthcare professionals visited the home. This flexible approach ensured that people received timely and appropriate care.

Staff monitored people’s care to ensure it remained effective and responsive to changing needs. Care plans were regularly reviewed and adapted, resulting in positive outcomes that met the personal goals of people using the service. Staff responded promptly to changes in people’s health and wellbeing.

People were supported to engage in meaningful social activities that reflected their interests and aspirations.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to make particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the MCA. In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS). We checked whether the service was working within the principles of the MCA, and whether any conditions on authorisations to deprive a person of their liberty had the appropriate legal authority and were being met.

DoLS applications had been submitted to the local authority for authorisation, in line with legal requirements.