- Homecare service
Serene Healthcare Services Ltd
Assessment report published 9 February 2026
Contents
Ratings
Our view of the service
Date of assessment: 8 January to 12 January 2026. Serene Healthcare Services Ltd is registered to provide personal care to people living in their own homes. At the time of our inspection, there were 2 people receiving a regulated activity of personal care, on a live-in care arrangement. This was the first inspection of the service since it registered with us.
People’s medicines were not managed safely. Records relating to the administration of medicines were outdated and there was conflicting information. Additionally, staff were supporting people with specialist medicines without any formal agreement in place nor any formal competency checks from a trained healthcare professional. This put people at risk of not receiving their medicines safely or prescribed.
People did not have records to demonstrate they consented to their care and treatment, or a best interest decision relating to this. Audits had not been undertaken frequently and were not effective in identifying the concerns found during the inspection.
However, staff were kind and caring. Staff supported people to live a healthy life and to access healthcare services when needed. Staff knew people well and supported them effectively. Staff were recruited safely and had received training relevant to their role. Staff told us they felt well supported by leaders and told us communication was good. The service worked well with healthcare partners and other organisations to improve the delivery of care.
We identified 2 breaches of the legal regulations in relation to safe care and treatment and good governance. We have asked the provider for an action plan to address these issues.
People's experience of this service
We spoke with people’s relatives to obtain feedback during this inspection. Relatives spoke positively about how their family members were supported. They told us people were safe and they had no safety concerns. Staff were described as “kind and caring” and we were told staff supported people to have choice and control over their lives. We were told leaders were effective and regular communicators and advocated for people where needed.
Relatives told us staff supported people to access the local community, such as by getting fish and chips once a week, supporting them to attend the Chapel when they previously wished to do so, and to the local garden centre.
Relatives told us they had access to the complaints policy and knew how to complain. They felt staff monitored people’s needs well and escalated any concerns in a timely way. One relative said, “We are definitely happy with the service.”