Cygnet Manor

Caring - This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At this assessment, we rated this key question Outstanding. This meant people were supported and treated with dignity and respect, involved as partners in their care and seen as individuals. People’s care was person-centred and tailored to meet their individual needs. They were encouraged and supported to be involved in their care and treatment planning. Resources and equipment were available to allow the service to respond promptly to the needs of people. People told us the staff were caring and compassionate. Staff were visible and available to people and supported them to maintain and build upon their independence, promoting choice and control. People received high quality care and support. Staff were very well supported by leaders through numerous wellbeing and appreciation initiatives. They had regular breaks and rest periods which allowed them to perform their roles to the best of their abilities in a safe, caring and effective way.