Langley Lodge Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were placed at the centre of their care and support needs. Staff ensured people had access to healthcare to maintain their wellbeing. Where indicated, people were supported to attend specialist health appointments for continued monitoring and treatment. The service had developed good relationships with their GP practice, palliative care team, local hospice and had sourced a dental provider.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff reviewed people’s care and support records regularly to ensure they continued to meet people’s needs. The registered manager had formed good relationships with other healthcare professionals such as the local hospice, palliative team, GPs and dental service, to ensure people could access these services.

Staff understood people’s rights under equality and human rights. The registered manager supported people to access healthcare to promote positive outcomes for them.

People told us they were supported to access the healthcare they needed such as visits from the GP practice, nurses and physiotherapists. People told us that staff had worked closely with them to provide the care they wanted including supporting them to recover enough to be able to return to their home and independent living.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.