Quodesh Healthcare Consultancy Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The service carried out an assessment of people's needs before the service began to provide care and support. This ensured people’s care needs and preferences were at the centre of the care provided.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The registered manager used appropriate tools to assess people’s needs. For example, a Waterlow assessment was used to assess the risk of skin breakdown for a person. The Waterlow score is a tool used in healthcare, particularly in nursing, to assess a person’s risk of developing pressure ulcers. We reviewed evidence confirming other tools were also being used at the service to, for instance, assess risks linked to people’s diet, nutrition and risk of choking.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Relatives told us they felt the team worked well together to meet the needs of people.

Staff told us they worked well together as a team, and it was easy to escalate any concerns to the registered manager.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care was provided in a way that increased people’s opportunities to be independent and healthy. A relative described to us how staff supported their loved one to keep healthy. Their comments included, “The carers know [person] well enough now to sit and chat with [them] about things [person] is interested in or encouraging [them] to eat if [they] seem disinterested in food.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care plans detailed people's goals and desired outcomes. People’s care was regularly reviewed to ensure care was meeting needs and any changes made in a timely way. Relatives told us they were involved in care reviewed. A relative commented, “There have been regular care plan reviews over the time.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff consulted people before offering to support with their care, and their choices were respected. A staff member told us, “I always ask seek consent before giving help.”

The provider met the requirements of the Mental Capacity Act 2005 (MCA).