Luke's Place

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment under the previous provider, we rated this key question inadequate. At this inspection the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

At our last inspection under the previous provider, we found a breach of regulation in person-centred care. At this inspection we found the breach had been met.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were at the centre of their care and support. This was in partnership with people that were important to them. We found examples where support was tailored to each person’s needs, preferences, and routines.

Care plans were flexible and adapted when people’s circumstances or goals changed. For example, staff were able to confidently speak about what was important to the people they supported and gave examples about how they had adapted their approach to support the person as they wished.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People were supported to build relationships in their local communities. Where people were supported by more than one service staff worked collaboratively to ensure the person’s care was joined-up.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. We found examples of easy read format where appropriate; however, further development could be considered for people to have their care plans in a format that was accessible and meaningful to them.

People and relatives told us the provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. A relative said, “I was so impressed with [Registered Manager]. They are open about any concerns. I think we are listened to. We have recently had a family meeting which was good.”

People were supported to access the care, support and treatment they needed when they needed it. Staff felt that people received support that promoted equality, where they felt this was not the case they advocated for individuals.

People were supported to take part in activities that were meaningful to them, such as attending social groups, or pursuing hobbies. The service took action to prevent or minimise the inequality in experience or outcomes for people. Examples of this included making reasonable adjustments for people and staff within the service.

People were supported to plan for the future when significant life changes occurred. The management team at Luke’s Place helped individuals discuss their future care preferences. For example, a person expressed a desire for greater independence and fewer care interventions. Professionals worked together to support this goal, enabling the person to move into their own home and live more independently. Another example was given where a person’s needs changed and required more specialist support, they helped individuals find services that could meet their long-term health needs.

People’s views were respected if they did not wish to discuss end-of-life care. However, they were open to staff developing their skills in this area so they could revisit the subject in the future when people felt ready.