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Roodlane Medical Limited - Canary Wharf, part of HCA Healthcare UK Primary Care Services

All reports

Inspection report

Date of Inspection: 19, 24 June 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF


Inspection carried out on 19, 24 June 2013

During a routine inspection

We spoke with two people using the service during this inspection visit. They both told us they were pleased with their care and treatment, and they would recommend the service to their friends and families. One person said, "I thought the doctor was gentle and treated me with dignity. I choose to come here having tried other services, because the overall experience is so good." The other person said, "the doctors always give very clear explanations and make sure I have understood. I like this approach, particularly as English is not my first language."

There were systems in place to ensure people understood practices and procedures before they gave their consent, which meant people were able to make informed decisions about their care and treatment.

The two treatment areas we looked at were well maintained and clean. Staff had attended life support training and were aware of how to respond to emergencies.

There were sufficient staff present to meet the needs of people using the service. This meant people were seen promptly and could be seen by a doctor of their own gender, if they wished.

The two people we spoke with said the service had provided them with guidance about how to make a complaint, and they were confident that any complaints would be appropriately dealt with.