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Roodlane Medical Limited - Canary Wharf, part of HCA Healthcare UK Primary Care Services

All reports

Inspection report

Date of Inspection: 16 November 2012
Date of Publication: 1 June 2013
Inspection Report published 01 June 2013 PDF


Inspection carried out on 16 November 2012

During a routine inspection

We spoke with one person who had recently used the service and also looked at the clinic's most recent patient satisfaction survey results. We found people were pleased with the information they received, the quality of their care and the conduct of the medical and healthcare professionals.

The treatment areas were clean, well equipped and ensured people maintained their privacy. One person using the service said �it has been great coming here to see the private GP. It is so convenient and easy to arrange�. The staff team were trained in life support and knew what to do in the event of a medical emergency.

Staff members were appropriately qualified, had regular training and opportunities for professional development. Staff had regular supervision and managerial support. The service made people aware of how to make complaints and had appropriate systems to respond and make improvements if necessary.