- Dentist
Holly Tree House Dental Practice
Assessment report published 19 June 2025
Contents
Judgements
Our view of the service
We carried out this announced, on-site inspection on 11 June 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Nottingham and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms.At the time of our inspection, there was a total of 9 staff, of which there were 3 dentists, 4 dental nurses, one of whom was a trainee, 1 dental hygienist, and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, 1 dental hygienist and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 9 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Excellent customer service. Clear explanation of treatment options and prices. Very friendly staff”, also “Always exceptional care, l have such confidence in attending my appointments” and “Brilliant reception team, reassuring and supporting very elderly patients.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. One person told us, “They always give excellent advice on how to look after my teeth and gums. I've been a patient for over 40 years and have absolutely no complaints.”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.