Optical Express - Southampton (The Avenue) Hospital

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 21 to 30 May 2025. Optical Express Southampton (The Avenue) Hospital provides refractive eye surgery services. This assessment looked at refractive eye surgery services, in response to concerns raised by some staff to CQC. The rating of Optical Express Southampton (The Avenue) has remained good.

In our comprehensive assessment of refractive eye surgery services, we found the service monitored outcomes and used this information to make improvements. Staff and leaders demonstrated strong teamworking and collaboration to ensure patients were treated with kindness and dignity.

However, the service did not always deliver safe care and treatment in line with best practice guidelines. Staff and leaders did not ensure patient safety checks were always performed well. This meant patients could be at an increased risk of harm.

At this assessment we identified a breach of regulations in relation to Safe Care and Treatment.