Beechwood Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider consistently treated people with kindness, empathy, and compassion, while respecting their privacy and dignity. Staff also demonstrated kindness and respect towards colleagues from other organisations.

People and their families spoke highly of the staff team and the care and support provided. One person said, “Most of the staff are very good, very attentive and very caring.”A relative told us, “The maintenance man puts [family member’s] pictures up and they are very good when [family member] wants to change them. It’s the same throughout the staff, nothing has been too much trouble for them.”

The provider treated people as individuals and ensured their care, support, and treatment reflected their needs and preferences. People’s strengths, abilities, aspirations, cultural backgrounds, and protected characteristics were taken into account when planning and delivering care.

People and their families told us they were happy with the support provided. One person said, “Most of the staff will make time for a chat and they are helpful when I’ve needed them.”

Staff generally knew people well and understood their preferences. However, further work was needed to ensure personalised records were consistently maintained. This included care plans and daily notes, to ensure they fully reflected people’s individual needs and preferences.

The provider promoted people’s independence and supported them to have choice and control over their care, treatment, and wellbeing.

People were encouraged to remain as independent as possible, with staff providing support when requested. One person told us, “Staff are there when I want them, but they are not overbearing. I love my room, and I have my table and chair outside for the summer, it’s lovely.”

Choice was promoted wherever possible. People were able to decide where they spent their time and when they wished to eat. One person commented, “I can go outside for a cigarette anytime, they don't restrict me.”

The provider listened to and understood people’s needs, views, and wishes.

Staff responded to people’s needs in the moment and took action to minimise any discomfort, concern, or distress. Staff were generally readily available to support people and demonstrated a good understanding of their individual’s needs.

Staff were able to anticipate people’s needs and respond appropriately. People appeared well cared for, and both people and their families spoke positively about the care provided. One person told us, “The staff are super. The night staff come quickly as well when I've used my buzzer at night.”

The provider promoted staff wellbeing and supported them to consistently deliver person-centred care.

Staff spoke highly of the support they received. One staff member told us, “I am very well supported in my role. I recently had issues with my health and got lots of help and encouragement from [the registered manager]. They focused on my needs.”

Staff had access to a variety of training relevant to their roles, and professional development was encouraged. One staff member commented, “We are encouraged to develop and step up into roles. I am hoping to do level 3 training.”

The provider had systems in place to promote staff wellbeing and recognise achievements.This included an ‘employee of the month’ scheme and a bonus scheme. The registered manager had a good understanding of how to support staff to remain in their roles, including making adjustments to job responsibilities where appropriate.