BPJ Case Management Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by thoroughly assessing and reviewing their health, care, well-being and communication needs with them. Managers completed detailed holistic assessments with people, and their relatives, that fully reflected people’s clinical, behavioural and functional needs. They reflected people’s goals, preferences, routines and risks. People told us there was a culture of continuous review and responsive changes were made where needed. One person said, “I have been involved throughout. I get to choose how often we want them. I am involved in the recruitment.”

An external professional said, “’Immediate Needs Assessments’ are some of the most robust and clearest assessments I've ever seen. They are a pleasure to receive as a clinician as they are clear, detailed and have clearly been shared with clients ahead of sharing with professionals.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff regularly reviewed outcomes for people and adapted support so it continued to follow current guidance and specialist advice. People received effective care that was tailored to their needs and supported their progress and independence.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Collaborative practice was embedded throughout the service. Managers, support workers and external professionals collaborated and communicated effectively through structured systems, such as regular meetings and reviews. A staff member said, “We all work so well together. We all bring and share our knowledge.”

The provider supported people to manage their health and well-being to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People received support around nutrition, hydration, lifestyle choices and emotional well-being. Managers worked closely with external health professionals to ensure effective support.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider ensured outcome monitoring was embedded across the service. There were regular reviews and a culture of continuous improvement in response to changes people needed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Mental Capacity Act documentation and best interest decisions were individualised, detailed, decision‑specific and consistently applied. Staff demonstrated clear understanding of legal requirements and least‑restrictive practise decision‑making. People told us staff involved them in all decisions about their care. A person said, “I am asked how I want things to be. They [staff] know when to help and when not to.”