- Care home
Albany House
Assessment report published 11 August 2026
Contents
Ratings
Our view of the service
Date of assessment: From 4 June to 10 July 2026. Albany House is a care home that provides accommodation and personal care for people with mental health needs, including people living with dementia. The service is registered to support up to 10 people. At the time of this assessment, 3 people were living at the service. Albany House is registered for both males and females, but at the time of the assessment only females lived there.
The assessment was triggered due to an aged rating, having last been inspected in 2018. Whilst ‘Right support, right care, right culture’ guidance was considered no one at the service had a primary diagnosis of a learning disability or autism and therefore we have not reported on this.
People received safe, effective and person-centred care from staff who knew them well. People told us they felt safe and were happy living at the home. We observed warm and respectful interactions between people and staff.
Care plans and risk assessments were detailed and reflected people’s individual needs, preferences and choices. Staff supported people to make decisions about their daily lives and to stay as independent as possible. People were supported to access health and social care professionals when needed, and staff worked well with partners to promote continuity of care.
The service was clean, safe and homely. People were able to personalise their rooms and make choices about how they spent their time. Medicines were managed safely, and infection prevention and control processes were in place. There were enough appropriately trained staff to meet people’s needs.
The registered manager and deputy manager were visible, approachable and involved in the day-to-day running of the service. Staff told us they felt supported, valued and able to raise concerns. Leaders promoted an open and inclusive culture. They used audits, meetings, supervision and care records to monitor quality, share learning and support ongoing improvement.
People's experience of this service
People and relatives gave positive feedback about their experience of Albany House. They described staff as kind, caring and respectful. They told us the home felt welcoming, homely and relaxed. One person told us, “I have lived here for a long time and wouldn’t still be here if I didn’t love it, and I do.” Another person said, “The staff team here do listen and that means a lot.”
We observed staff speaking with people compassionately, responding appropriately when people asked for support and providing care at a pace that suited each person.
People were involved in planning and reviewing their care. Relatives and advocates were included where appropriate. Staff supported people to be as independent as possible and to make choices about their day, meals, activities and how they wanted to be supported. People told us they felt safe and said staff listened to them.
Observations, records and feedback showed people received personalised care that met their needs and supported their wellbeing.
A relative described the service as, “Comfortable and homely. Nothing like hospital.” Another relative said, “We have no problems with the home. My [relative] is very happy there and I know they are safe.”