The Ridgeway Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. This is the first inspection for this service since its updated registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice made sure patients care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. There were systems and processes in place to identify patient’s needs and preferences during the registration process. Reception staff used digital flags within the care records system to highlight any specific individual needs such as the requirement for longer appointments or for a translator to be present. Patients told us they felt involved in any assessment of their needs and felt confident that staff understood their individual and cultural needs. Staff could refer patients with social needs, such as those experiencing social isolation or housing difficulties, to a social prescriber.

The practice planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The remote clinical searches we undertook of the practice’s clinical system showed the monitoring of people with long-term conditions was followed in line with National Institute for Health and Care Excellence (NICE) recommendations.

The practice worked well across teams and services to support patients. Staff had access to information they needed to appropriately assess, plan, and deliver people’s care, treatment, and support. The practice worked with other services to ensure continuity of care and held regular multi-disciplinary team meetings.

The practice supported people to manage their health and wellbeing to maximise their independence, choice and control. The practice supported patients to live healthier lives and where possible, reduce their future needs for care and support. Staff supported national priorities and initiatives to improve population health, including tackling obesity. The practice website and leaflets in the practice waiting area contained information to support health initiatives. The practice had an active Patient Participation Group (PPG) who arranged talks from support groups with specialised areas such as bereavement support. They advertised these talks in the practice and at local shops.

The practice routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of the people themselves. The practice met national targets for screening and immunisations. They had arrangements in place to monitor people not attending for screening and follows up. For example, if a patient attended for another appointment, they would use this as an opportunity to offer screening such as immunisations.

The practice told patients about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood the requirements of legislation and guidance when considering consent and decision making. Patients were offered a chaperone and chaperone posters were on display at the practice. Do not attempt cardiopulmonary resuscitation (DNACPR) decisions were appropriate and were made in line with relevant legislation.