Aark Health Limited Also known as Caremark Redbridge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed regularly, and as part of reviews, people were able to make decisions about their care and support. Reviews of care included if people’s support needs had changed, their health and wellbeing and if they were satisfied with the support received. A staff member commented, “I get to know the person so I can make sure their choice and decision is respected. It’s their care so they must be included in decisions.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with good practice and standards.

A nutritional care plan was in place that detailed the support people needed. Risks associated with nutrition had also been included in the care plan.

In addition, people’s skin integrity was assessed where people may be at risk of developing skin complications. Information included risks associated with skin integrity, such as redness of skins and the action to take. This meant that care and support were delivered in line with evidence-based guidance to support the prevention of skin complications.

The provider worked well across teams and services to support people.

Staff reported they had access to the information they needed to appropriately assess, plan and deliver people’s care, treatment and support. Staff completed daily notes after delivering care. These notes detailed completed tasks and people's wellbeing to ensure continuity of care.

Staff told us they worked well with each other and external services and were supported by management. A staff member told us, “Yes, we work as a team, everyone is very good. The director (nominated individual) is very kind and always helping. We do handover care like with daily notes to keep a record of care we provide.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff encouraged and supported people to make healthier choices to promote and maintain their health and wellbeing. This included support with eating and drinking, as well as personal hygiene. People were encouraged to be independent such as with eating, mobility and personal care.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent.

Staff recorded the care they provided in daily notes and reported any concerns to the management team and families.

The provider and management team gathered feedback and used it to improve care and support. Management also conducted spot checks to ensure staff were competent to carry out their roles and regularly contacted people and relatives to check their satisfaction and request feedback on potential changes.

The provider told people about their rights around consent and respected these when delivering person-centred care.

Mental Capacity Assessments (MCA) had been completed to check if people had capacity to make certain decisions about their care. Where people did not have capacity to make specific decisions, then a best interest decision was made with their relatives. Consent had been sought from people as part of these assessments.

Staff had received training on the MCA and told us they would always request people’s consent where possible before doing any tasks. A staff member told us, “Yes, I will definitely ask for their consent before supporting them with care.”